AML and Verification, Explained Plainly
Verification is the part of playing at Millioner Casino that nobody looks forward to, so this page sets out exactly what we check, when we check it, and what the law requires of us. Our licence obligations are not optional for us, and they should not be a mystery to you.
Our Commitment to AML Compliance
The rules we operate under
Millioner Casino is operated by Millioner Gaming Ltd under licence MGA/B2C/812/2024 issued by the Malta Gaming Authority. That licence binds us to the Prevention of Money Laundering and Funding of Terrorism Regulations that apply to all Maltese remote gaming operators. In practice this means we must know who our players are, where their money comes from, and be able to demonstrate both facts to the regulator on demand.
We treat these obligations as a floor, not a ceiling. Our compliance team is led by a designated Money Laundering Reporting Officer (MLRO), every member of staff receives annual AML training, and our monitoring systems flag suspicious activity for human review rather than automatic dismissal. Criminals look for casinos with weak checks, and we have no interest in being one of them.
Why Millioner Casino Verifies Players
When verification happens
Basic checks run silently at registration: we screen your details against sanctions lists and politically exposed person (PEP) databases before your account goes live. Full document verification is required before your first withdrawal, and again at set thresholds or whenever our monitoring raises a question about your account activity.
We understand the frustration of a verification request landing mid-withdrawal. Our advice is simple: upload your documents before you request your first payout, and the AUD 30 minimum withdrawal will never sit in a queue behind a document check.
- Government-issued photo ID: passport, national ID card or driver licence, valid and undamaged
- Proof of address dated within the last 3 months: utility bill, bank statement or official government correspondence
- Payment method verification: photo of the card used (middle digits and CVV covered) or a screenshot of your e-wallet or crypto wallet showing your name
How Verification Works Step by Step
The process is deliberately unglamorous: you upload, we review, you get an answer. Reviews take up to 72 hours, and most are finished well inside that window. You will only be asked for a document once, unless what you send is unreadable, expired or shows a different name from your account.
- Open the verification section of your account profile and select the document type you are uploading
- Photograph the full document with all four corners visible, no glare, no cropping
- Upload it through our secure portal, never by email or live chat
- Our compliance officers review the submission and record the outcome on your file
- You receive written confirmation of approval, or a specific request for a replacement document
How your documents are protected
Uploads travel over encrypted connections and land in access-controlled storage. Only compliance personnel with a documented business need can open a verification file, and every access is logged. We never ask for documents by email, and any message claiming to be from us requesting your ID that way should be reported to [email protected] immediately.
Proving Your Source of Funds
A source of funds (SOF) request is the question players ask about most, so let us be clear about when it fires. If your deposits are materially larger than your stated income and profile suggest, or your account shows structured deposits just under reporting thresholds, our regulations require us to understand where the money came from before we can process further transactions.
Acceptable evidence depends on your situation: recent payslips, three to six months of bank statements, a signed employment contract, dividend statements, or sale documentation for property or a vehicle. We are confirming that funds are legitimately yours, not judging how you earn them, and the documents are seen only by the compliance team.
How We Monitor Your Transactions
Deposits, withdrawals and the same-method rule
Every deposit and withdrawal on our platform passes through automated screening, with unusual patterns escalated to human reviewers. One rule players should plan around is the same-method requirement: withdrawals must return to the same payment method you used to deposit, up to the amount deposited through it. If you deposited AUD 500 by card and won AUD 2,000, the first AUD 500 goes back to that card and the remainder can go to another verified method.
Withdrawal limits sit at AUD 8,000 per day and AUD 32,000 per month, and we charge no fees on payouts. Larger cumulative withdrawals trigger enhanced due diligence, which may include a source of funds request before the funds are released.
| Item | Detail |
|---|---|
| Minimum withdrawal | AUD 30 |
| Daily withdrawal limit | AUD 8,000 |
| Monthly withdrawal limit | AUD 32,000 |
| Withdrawal processing | 0 to 24 hours |
| Crypto payouts | 0 to 24 hours |
| Casino fees on withdrawals | None |
When Verification Fails or Stalls
If documents are missing or rejected, the immediate effect is narrow: withdrawals are paused. You can still log in, play and deposit in most cases, though we would rather you completed verification first. We will always tell you which document failed and why, and you can resubmit at any time.
Where verification cannot be completed, where documents appear fraudulent, or where we hold a reasonable suspicion of money laundering, our licence requires firmer action. That can mean freezing the account, closing it and refunding verified balances, and filing a report with the Financial Intelligence Analysis Unit (FIAU) in Malta. We will not notify you of such a report, because the law prohibits it.
One point worth stating plainly: if verification fails, funds you deposited from a source verified as your own are returned to that source. Legitimate players do not lose their money over a paperwork problem.
How Long We Keep Your Documents
Maltese AML regulations require us to retain identification and transaction records for five years after your account closes. This applies even if you self-exclude or ask us to delete your marketing preferences, because retention is a legal duty rather than a commercial choice. After the retention period expires, records are securely destroyed.
If you want a copy of the verification data we hold on you at any point, contact [email protected] and we will provide it under data protection law. Our live chat team is available 24/7 if you have questions about anything on this page.
Frequently Asked Questions
Do I need to verify my account before depositing?
No. You can register and deposit with basic screening only. Full document verification is required before your first withdrawal, or earlier if our monitoring raises a question.
How long does verification take?
Up to 72 hours from submission, though most reviews finish sooner. Documents that are blurry, cropped or expired take longer because we have to request replacements.
Why must my withdrawal go back to my deposit method?
Our MGA licence requires withdrawals to return to the same verified method used to deposit, up to the deposited amount. This prevents our platform being used to move money between accounts or channels.
Can I use any ID document for verification?
We accept passports, national ID cards and driver licences, provided they are current, undamaged and show your full name and date of birth. Proof of address documents must be dated within the last 3 months.