Contact Our Support Team
Our care team works around the clock, every day of the year. Whether it is a stuck withdrawal at 3 am or a bonus question on a Sunday arvo, you have two direct channels to reach us, both staffed 24/7.
Two Ways To Reach Us
We keep contact simple: live chat and email. Both routes reach the same team, so pick whichever suits the moment. Chat is fastest for anything urgent, while email works well when you need to attach documents or screenshots.
Live chat sits in the bottom right corner of every page on millionercasino-au.com. Tap the chat bubble, enter your name, and you are in the queue. Median wait time sits under two minutes, day or night, because we staff the desk across three shifts.
| Channel | Where To Find It | Hours | Typical Response |
|---|---|---|---|
| Live chat | Chat bubble, bottom right of any page | 24/7 | Under 2 minutes in queue |
| [email protected] | 24/7, replies sent around the clock | Within 24 hours, usually 2 to 6 | |
| VIP manager | Assigned once you reach VIP tier 3 | 24/7 direct line | Within 1 hour |
Writing an email that gets solved in one reply
Put your account username in the subject line and keep one issue per email. If your query involves a payment, include the transaction reference and the date. Screenshots help us trace faults faster, so attach them when a game freezes or a bonus does not credit.
We answer every message in English, and our team also handles Greek, German and French queries. Emails are answered in the order they arrive, and you will get a ticket number in the auto reply. Quote that number if you follow up, so we can pull your case instantly.
What We Can Fix
Roughly eight in ten tickets fall into five buckets, and we have dedicated specialists for each. Here is what we handle daily and how long each type usually takes to resolve.
| Issue Type | Examples | Usual Resolution Time |
|---|---|---|
| Account and login | Password resets, locked accounts, profile changes | Minutes in chat |
| KYC verification | Document checks, resubmissions, status updates | Review up to 72 hours |
| Payments | Deposits not credited, withdrawal delays, limits | Withdrawals processed within 0-24 hours |
| Bonuses | Wagering questions, free spin drops, cashback | Same day |
| Responsible gambling | Deposit limits, cool-off periods, self-exclusion | Immediate |
Verification documents, handled properly
Before your first withdrawal we verify identity, and this is where most delays creep in. We need government ID, proof of address no older than three months, and verification of your payment method. Send all three at once to [email protected] with KYC in the subject line and the review window shrinks considerably.
If a document bounces back, the rejection reason is always stated in the email. Common fixes include cropping so all four corners of the ID are visible, or using a utility bill dated within the last three months. Since we launched in 2024, our verification team has settled the vast majority of clean submissions well inside the 72 hour cap.
Responsible gambling, no questions asked
Ask us in chat for a deposit limit, loss limit, session reminder, cool-off or self-exclusion and we action it straight away. You never have to explain why. For free, confidential counselling in Australia, Gambling Help Online is on 1800 858 858, 24 hours a day. We would rather you play within your means than play at all costs.
Check These Before You Write
A third of the tickets we receive are answered by a ten second check on your end. Run through this short list first and you may solve it on the spot.
- Open the FAQ from the site menu: bonus wagering, minimum deposit of AUD 15 and withdrawal minimums of AUD 30 are all covered there.
- Check your profile for KYC status: if verification is still in review, a pending withdrawal is simply waiting on it, and the clock shows the elapsed time.
- Look at your transaction history: deposits via PayID or crypto can take a few minutes to confirm on the network before they land in your balance.
- Confirm the bonus terms in your promotions tab: the welcome package carries a 35x wager and 14 days validity, and progress is shown live in your account.
- Refresh the page or switch browser: most game loading faults clear with a hard refresh on our mobile-optimised HTML5 site.
Details that speed up every reply
When you do contact us, having these on hand cuts at least one back-and-forth: your username, the device and browser you play on, the game title if a slot froze, and the approximate time the issue occurred. Our team can pull game logs by timestamp, so even a rough time like around 9 pm helps. The more precise you are, the faster we close the ticket.
Press and Partner Enquiries
Business, affiliate and media queries are handled by a separate desk, not by player support. Send them to [email protected] with the nature of your enquiry in the subject line. Affiliate applications are reviewed within five business days, and press requests for comment on Millioner Casino are answered within one business day. Millioner Gaming Ltd operates under licence MGA/B2C/812/2024, and we can supply licence documentation, brand assets and interview availability on request.
Frequently Asked Questions
Does Millioner Casino have a phone support line?
No, we do not run a phone line. Live chat and email are our two channels, both staffed 24/7. Chat answers in under two minutes on average, and email replies arrive within 24 hours, usually faster.
My withdrawal is pending. Should I contact support?
Check your profile first. If KYC verification is incomplete, that is what is holding the payout, and documents go to [email protected]. Once verified, withdrawals are processed within 0 to 24 hours, and crypto payouts land in the same window.
Can I get help in a language other than English?
Yes. Our team supports English, Greek, German and French in both chat and email. Start in English if you can, and the agent will hand you to a colleague who speaks your language.
How do I set a deposit limit or self-exclude?
Message us in live chat and we action deposit limits, loss limits, session reminders, cool-off periods and self-exclusion immediately, no explanation needed. For counselling in Australia, call Gambling Help Online on 1800 858 858.