Millioner Casino Privacy Policy
This policy explains what personal data we collect when you play with us, why we hold it, how long we keep it and how you can exercise control over it. It applies to every visitor with an account at millionercasino-au.com and to anyone who contacts our support team.
What Personal Data We Collect
We collect only the data we need to run your account, meet our licence obligations under the Malta Gaming Authority and keep our platform secure. That splits into six categories, each listed below with concrete examples.
- Identity data: full name, date of birth, residential address, email address and phone number.
- Verification documents: government-issued photo ID, proof of address no older than 3 months, and payment method verification for KYC checks before your first withdrawal.
- Transaction data: deposits, withdrawals, bonuses, wagering history and the payment instruments used, including crypto wallet addresses.
- Technical data: IP address, device type, operating system, browser version and approximate location derived from your IP.
- Gameplay behaviour: games played, session times, bet sizes, tournament entries and win or loss records.
- Marketing preferences: which channels you opted into, when you consented and how you responded to our offers.
How We Use Your Data
Your data goes to work the moment you register. We create and manage your account, process deposits and withdrawals through PayID, cards, e-wallets or crypto, and verify your identity before releasing funds. The same records let us detect fraud, bonus abuse and duplicate accounts.
We also monitor play patterns for signs of harmful gambling so we can offer deposit limits, cool-off periods or self-exclusion at the right time. Where you have consented, we send bonus offers and tournament news. Finally, we report to regulators and comply with anti-money-laundering law where it applies to our operations.
Our Legal Bases for Processing
Contract. Processing your identity and transaction data is necessary to open your account, honour the welcome package and pay out winnings. Without it we cannot operate the service you signed up for.
Legal obligation. Gambling and AML law obliges us to verify your age and identity, keep transaction records for at least 5 years and report suspicious activity. We cannot waive these duties even at your request.
Legitimate interest. We rely on this basis for fraud prevention, security logging, dispute resolution and aggregated statistics that improve our 6,000+ game library. We weigh our interest against your privacy expectations and restrict this processing to what is proportionate.
Consent. Marketing messages, promotional emails and most non-essential cookies run only on your consent. You can withdraw it at any time and we will stop the relevant processing without affecting your account.
How Long We Keep Records
Retention follows two rules: keep data as long as law requires, delete it as soon as the purpose expires. Gambling regulations oblige us to hold transaction and KYC records for a minimum of 5 years after account closure, so we cannot erase those earlier even if you ask.
| Data category | Retention period |
|---|---|
| Transaction and KYC records | Minimum 5 years after account closure, per regulatory requirement |
| Account and identity data | Life of the account, then 5 years for audit purposes |
| Gameplay and betting history | 5 years, used for dispute resolution and responsible-gambling review |
| Marketing preferences and consent logs | Until you withdraw consent, plus 2 years to evidence your opt-in |
| Technical logs and IP records | 12 months for security and fraud analysis |
| Support correspondence | 3 years after your last message |
Who We Share Data With
We never sell your data. We share it only with processors and authorities who need it for a defined job, under contracts that bind them to confidentiality and security standards matching ours.
Payment processors need your transaction details to move funds in and out. KYC and AML screening providers check your documents against sanctions and fraud databases. Game and platform providers receive your account ID so your balance and session sync correctly. Regulators and financial intelligence units receive reports where law demands it. Analytics providers work with aggregated or pseudonymised data to measure site performance. Support live chat operates through a processing service bound by the same protections.
Your Rights at Millioner Casino
You control your data, and exercising any right below costs nothing. Email [email protected] or message our 24/7 live chat and we respond within 30 days. You may also lodge a complaint with your local data protection authority if you believe we mishandled your information.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete details.
- Erasure: request deletion where no legal retention duty applies.
- Portability: receive your data in a machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing or consent-based processing at any time.
- Complain: escalate to the relevant data protection authority.
Cookies and Tracking Notice
Our site uses session cookies to keep you logged in, security cookies to block fraud, and, with your consent, analytics and marketing cookies that remember your preferences and measure campaign performance. The full inventory, including each cookie's purpose and lifespan, sits in our dedicated Cookies Policy, where you can also adjust your choices at any time.
Security and Breach Notification
All traffic between your device and our servers runs over TLS encryption, and stored verification documents sit encrypted at rest. Access to your data is role-based: our support agents see account details, while KYC documents are visible only to trained compliance staff. We log every internal access, run regular penetration tests and review our controls against our licence requirements each year.
If a breach affects your personal data and creates a real risk to you, we notify the relevant supervisory authority within the statutory window and tell you directly what happened, what data was exposed and what we are doing about it. Questions about any of this go to our Data Protection Officer at [email protected]; account queries reach us faster via [email protected] or live chat, which runs around the clock.
Frequently Asked Questions
Can I delete my KYC documents before the 5-year retention period ends?
No. Gambling regulations require us to hold identity and transaction records for at least 5 years after your account closes. We erase them automatically once that period expires.
Do you share my data with game providers?
Providers receive only the technical identifiers needed to sync your session and balance with their games. They never see your KYC documents or payment details.
How do I stop marketing messages?
Click the unsubscribe link in any email or contact support via live chat or [email protected]. We stop sending offers immediately and keep only a consent log for 2 years as proof of your opt-out.
Is my crypto wallet address personal data?
Yes. We treat wallet addresses used for deposits and withdrawals as transaction data and apply the same retention limits and security controls as with card or e-wallet details.